Terms and Conditions

Last updated: 14 October 2026

MiniSleepers is a trading name of Sally Anysz Consulting Ltd.

Company number: 14241449
Registered in: UK
Business address: 194 Station Road, HA8 7AT
Email: info@minisleepers.co.uk
 

These terms apply to MiniSleepers’ paediatric sleep consultations, personalised sleep plans, support packages and digital resources. These services are provided as sleep consultancy, not occupational therapy.

Please read these terms before booking. Nothing in them limits your statutory consumer rights.

 

1. Who can book

You must be aged 18 or over and be the child’s parent or legal guardian, or have their authority to book and share the information required.

Services are provided for personal and family use.

 

2. Booking and payment

 

A contract is formed when MiniSleepers confirms acceptance of your booking in writing.

The service description supplied when you book and your booking confirmation set out the price, consultation length, inclusions and support entitlement.

Full payment is required within 48 hours of confirmation and before assessment work begins. If payment is not received, I may release your appointment after notifying you.

Additional services or charges, including sibling support, will only be added with your agreement.

Changes to prices or packages will not reduce the service you have already purchased.

3. Package price breakdown

 

Mini Package — £220

• Questionnaire and sleep diary assessment, plus a 60-minute consultation: £95.

• Personalised written sleep plan: £50.

• Seven consecutive days of WhatsApp support, including weekends: £75.

 

Maxi Package — £350

• Questionnaire and sleep diary assessment, plus a 60-minute consultation: £95.

• Personalised written sleep plan: £50.

• 21 consecutive days of WhatsApp support, including weekends, one 30-minute follow-up call and moving-forward guidance: £205.

 

The £95 assessment and consultation element includes preparatory questionnaire and diary review. That work will not be charged again separately.

 

These allocations explain the package prices and help calculate any refund due. They do not mean the full value of an element is automatically retained on cancellation. Deductions depend on work delivered, the applicable cancellation rules and any reasonable losses that may lawfully be recovered, without double counting.

Other services are charged at the price confirmed when booked.

 

4. Suitability of services

Behavioural sleep plans are offered for children aged six months to four years, following assessment of their individual needs and readiness.

Services for babies under six months are educational and do not include a behavioural sleep programme.

If your child’s needs fall outside my scope, I will explain this and recommend appropriate professional advice. If I cannot provide the booked service, payment for undelivered services will be refunded.

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5. Preparing for your consultation

Please complete and return your questionnaire and sleep diary by the date provided.

Please share accurate information about your child’s health, development, medication, feeding, growth and advice from other professionals. Let me know promptly if circumstances change.

Please tell me about any family circumstances or communication needs that may affect how we work together.

If essential information has not been received, we may need to rearrange your consultation. I will discuss this with you.

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6. Your consultation and sleep plan

Your chosen service description explains whether a written summary, detailed sleep plan or follow-up support is included.

Where a written plan is included, its expected delivery timeframe will be confirmed before booking. I will notify you of any unexpected delay and discuss suitable arrangements.

Your plan will reflect your child’s needs, your parenting preferences and your family’s goals. We will discuss the available approaches and agree recommendations together.

Please ask for clarification before implementing anything you do not understand.

 

7. Expectations and outcomes

MiniSleepers will provide the agreed service with reasonable care and skill.

Sleep is affected by many factors, including health, development, temperament, environment and family circumstances. I cannot guarantee a particular outcome, an absence of crying or that goals will be achieved within a particular period.

Testimonials and examples describe individual experiences and do not guarantee the same result for another family.

You will not be expected to ignore your child’s health, safety or care needs when following your plan.

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8. Dissatisfaction and refunds

Where the agreed service has been delivered with reasonable care and skill, a refund will not be provided solely because:

• You are dissatisfied with the sleep outcome.

• Progress is slower than hoped.

• Your goals have not been fully achieved.

• You choose not to implement the agreed recommendations.

If you are unhappy with any aspect of the service, please contact me so I can investigate and discuss an appropriate resolution.

This does not affect your cancellation rights or your rights where services have not been provided as agreed or with reasonable care and skill.

 

9. WhatsApp and email support

Your booking confirmation sets out the support included in your service.

The Mini Package includes seven consecutive calendar days of support. The Maxi Package includes 21 consecutive calendar days. Both include weekends.

Support begins on an agreed date once you have received your plan. Your start and finish dates will be confirmed in writing.

You are welcome to send updates and questions whenever suits you. Please keep information focused on the agreed sleep concerns and send your diary and questions together where possible.

Support includes reviewing progress, answering questions and making appropriate adjustments to your existing plan.

WhatsApp and email are not live or overnight services. Replies may not be immediate, but I will respond within 24 hours, including at weekends. Updates and questions sent before the agreed finish time remain eligible for a reply within that timeframe.

If an unexpected interruption prevents me from providing support as agreed, I will notify you as soon as possible and discuss an appropriate extension or refund for affected services.

 

10. Scope and use of support

Support covers the child or children and sleep concerns assessed within your booking.

It does not automatically include another child, additional calls, a substantial new assessment or unrelated medical or parenting advice. Any further work and fees will be discussed before proceeding.

Please keep me updated and send the information needed to assess progress.

Support remains available throughout the agreed period whether or not you contact me each day. Choosing not to send updates does not automatically pause or extend it.

Included calls should be booked and used during the support period. If I cannot offer a suitable appointment within that period, you will not lose the call.

Unused support does not carry over unless we agree otherwise. This does not affect statutory cancellation rights or remedies where I have not delivered the service as agreed.

 

11. Pausing support

If your child becomes unwell or unexpected family circumstances mean you need to pause, please contact me.

We can agree one pause of up to two weeks. I will confirm your remaining days, restart date and revised finish date in writing.

Active messaging support is not provided during an agreed pause.

Support should normally be completed within six weeks of the original start date. If circumstances make this impractical, please contact me to discuss suitable arrangements.

A pause cannot normally be applied retrospectively to days when you did not contact me.

 

12. Following the agreed plan

Consistent implementation and regular updates help us understand what is working and whether changes are needed.

Please tell me if any recommendation feels uncomfortable or unmanageable so we can review the approach together.

If the plan is not being put into practice and meaningful support cannot continue, I may need to pause support after discussing the difficulties with you. I will confirm the reason, remaining support days and restart arrangements in writing.

You will not be asked to continue anything that conflicts with your child’s health or safety needs.

If we cannot agree a suitable way forward, we will discuss ending the service and any refund due for undelivered services.

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13. Health and feeding concerns

Sleep consultancy does not replace medical assessment, diagnosis or treatment. I do not prescribe medication or advise you to change prescribed treatment.

Please seek advice from an appropriate healthcare professional about health, feeding or growth concerns, including persistent snoring, breathing pauses, feeding difficulties, poor growth, pain or unusual sleepiness.

Recommendations must not override individual medical advice.

Any proposed changes to night feeds must take account of your child’s health, growth and feeding needs. Appropriate healthcare advice may be needed before changes are made.

I may pause relevant recommendations or support where further assessment is required. I will explain why and discuss the next steps.

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14. Safer sleep and caregiver responsibilities

Please read and follow the applicable NHS and Lullaby Trust safer sleep guidance before and throughout your sleep programme.

All plans are provided on the understanding that this guidance will be followed. Safer sleep takes priority over sleep recommendations. If you believe a recommendation conflicts with it, do not implement it and contact me for clarification.

Please ensure that other caregivers following the plan understand the recommendations and safety requirements.

You remain responsible for day-to-day supervision and care. This does not remove MiniSleepers’ responsibility to provide appropriate advice with reasonable care and skill.

Messages are not monitored for emergencies. Contact the appropriate medical or emergency service rather than waiting for a reply.

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15. Your 14-day cooling-off right

For online or telephone service bookings covered by statutory cooling-off rules, you may cancel within 14 days after the day the contract is made, without giving a reason.

Booking an appointment within those 14 days does not shorten this period or automatically remove your cancellation right.

You may cancel by emailing info@minisleepers.co.uk, using the cancellation form supplied with your booking or communicating another clear statement that you wish to cancel. Please include your name and booking details.

If no services have begun, you will receive a full refund.

If services have begun at your express request, the arrangements in Section 16 apply.

Refunds due under these rules will be made without undue delay and within 14 days after you notify me, using the original payment method unless otherwise agreed.

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16. Starting services during the cooling-off period

You can request that assessment work, your consultation or support begins before the cooling-off period ends.

Before starting, I will obtain your express request and provide the required cancellation information. This request is separate from accepting the general terms and will be recorded in your booking confirmation.

If you cancel during the cooling-off period after requesting an early start, you may need to pay proportionately for services delivered up to cancellation. No additional cancellation penalty will apply to the exercise of that statutory right.

You lose your cooling-off right once the entire booked service has been fully performed only if you expressly requested early performance and acknowledged that consequence.

For a consultation-only booking, this means completion of all included services. For a package, completing the consultation alone does not mean the entire package has been delivered.

If the required information or express request has not been obtained, you will not be charged for services delivered during the cooling-off period where the law prevents this.

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17. Cancelling or rearranging a consultation

Please give at least 72 hours’ notice if you need to cancel or rearrange your consultation.

The following policy applies subject to your statutory rights. During an applicable cooling-off period, Sections 15 and 16 take priority.

At least 72 hours’ notice

If assessment or other substantive preparatory work has not begun, you may choose a refund or an alternative appointment.

If work has begun, deductions will reflect work completed and reasonable losses directly caused by cancellation, where recoverable. I will explain the calculation and take reasonable steps to reduce losses.

Less than 72 hours’ notice

If you cancel with less than 72 hours’ notice, miss the appointment or arrive too late to complete it, a cancellation charge may apply.

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For the Mini and Maxi Packages, this may be up to the £95 assessment and consultation element. It is not automatically £95: the amount retained will reflect work completed and reasonable losses, taking account of costs saved and whether the appointment can be filled.

For other consultations, the same principles apply, and the charge will not exceed the booked consultation fee.

This will not automatically result in retention of your entire support package price.

Rescheduling

You may normally rearrange your consultation once. Further requests will be considered fairly according to the circumstances.

Please contact me if illness or an emergency affects your attendance.

 

18. Cancelling a package after the cooling-off period

If you cancel before all services have been delivered, any refund will account for services already provided and reasonable losses directly caused by cancellation.

Completing your consultation does not automatically make all remaining services non-refundable.

The package breakdown will help explain the calculation, but deductions must reflect the circumstances. The same work or loss will not be charged twice.

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19. Cancellation or interruption by MiniSleepers

If I need to rearrange your consultation, I will offer a suitable alternative. If we cannot agree one, undelivered services will be refunded.

If illness, an emergency, significant technology failure or another unexpected event prevents delivery, I will notify you as soon as reasonably possible.

We will discuss rearrangement, an extension or another fair solution. If the affected service cannot be provided within a reasonable time, either party may end that part of the booking.

If MiniSleepers ends your service before completion, any refund due for undelivered services, including remaining support days, will be calculated fairly and explained in writing.

 

20. Siblings and returning clients

Your booking covers only the child or children named in your confirmation.

Sibling support may require separate assessments and recommendations. Fees will be agreed before booking.

Returning-client support covers the work agreed at purchase. If needs have changed substantially, a fuller assessment may be needed. No additional work will be charged without your agreement.

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21. Plans, resources and recordings

Plans and resources are supplied for your family’s personal use.

You may share relevant recommendations privately with caregivers and professionals involved in your child’s care. Please do not sell, publish or distribute materials for other families without written permission.

A personalised plan should not be used for another child without assessment.

MiniSleepers will not record consultations without your prior permission. Please discuss any recording you would like to make in advance. Recordings must not be published or shared publicly without everyone’s permission.

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22. Digital guides and downloads

The product description explains the format, content and access arrangements.

Where immediate access is offered, you will be asked separately to consent to supply during the cooling-off period and acknowledge that your cancellation right will be lost once supply begins.

Your consent and acknowledgement will be confirmed with your purchase.

Where these requirements are met, a change-of-mind refund will not normally be available after supply begins. Your rights where digital content is faulty or not as described remain unaffected.

 

23. Privacy and confidentiality

Personal information is handled in accordance with the MiniSleepers Privacy Policy.

Please only send information reasonably needed for the service. Messaging and video platforms are third-party services; relevant information about their use is provided in the Privacy Policy.

Information is kept confidential, subject to disclosures permitted or required by law, including appropriate safeguarding action.

Identifiable testimonials, photographs or client stories will not be used for marketing without separate permission.

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24. Respectful communication

We will communicate respectfully.

I may pause or end a service where abusive or threatening behaviour, repeated misuse of support or requests for unsafe practices prevent appropriate delivery.

Where appropriate, I will explain the concern and give you an opportunity to resolve it.

Any decision to end support and any refund due for undelivered services will be explained in writing, subject to your consumer rights.

 

25. Complaints

Please email info@minisleepers.co.uk with your name, booking details and concerns.

I will normally acknowledge your complaint within three working days and respond within 14 calendar days. If more time is needed, I will explain why and provide an updated timescale.

If we cannot resolve the complaint, I will provide information about an appropriate alternative dispute resolution provider and explain whether MiniSleepers is required or willing to participate.

 

26. Liability and legal rights

MiniSleepers provides consultations and support remotely. Recommendations are based on the information you provide and what can reasonably be assessed through our consultations and communications. I do not physically examine your child, inspect your home or continuously monitor your child’s sleep or wellbeing.

Please provide accurate information, keep me informed of relevant changes and ask for clarification if anything is unclear. If remote assessment is insufficient to provide appropriate guidance, I will explain this and recommend further professional advice.

You remain responsible for your child’s day-to-day care, supervision and sleep environment, including following applicable safer sleep guidance. This does not remove MiniSleepers’ responsibility to provide services with reasonable care and skill.

WhatsApp and email support are not live monitoring or emergency services. Seek appropriate medical or emergency assistance rather than waiting for a reply if you are concerned about your child.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot lawfully be excluded or limited. Your statutory consumer rights remain unaffected.

 

27. Changes to these terms

The version supplied and accepted when you book applies to your booking.

Updates apply to future bookings. Changes to an existing booking will be agreed with you unless required by law.

If a term is found unenforceable, the remaining terms continue to apply so far as legally possible.

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28. Applicable law

These terms are governed by the law of England and Wales.

This does not remove mandatory consumer protections or rights to use local courts that apply where you live.

 

Disclaimer

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The information on this website is not intended nor is implied to be a substitute for professional medical advice. Always seek the advice of your doctor or other qualified health care provider with any questions you may have regarding a medical condition or the health and welfare of your baby, toddler or child. If you have any medical concerns about your child you should seek advice from your doctor before using the techniques offered by Mini Sleepers.

Mini Sleepers will use reasonable efforts to include up to date and accurate information in this internet site, but makes no representations, warranties or assurances as to the accuracy, currency or completeness of the information provided.
Mini Sleepers shall not be liable for any damages or injury resulting from the information provided at any contact point with Mini Sleepers.

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Mini Sleepers may provide links or references to other sites but the owner of this site have no responsibility for the content of such other sites and shall not be liable for any damages or injury arising from that content. Any links to other sites are provided merely a convenience to the users of this site. 

Mini Sleepers endeavours to help you get your child to sleep better at night and nap well where appropriate. We do not, however, offer any guarantees or assurances that the bespoke sleep plan will work for all children. The level of success will be greatly enhanced by following the recommended plan exactly and consistently. Not following the plan consistently or choosing only parts of it will reduce the likelihood of it being classed as a success.

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Please note: I cannot guarantee that your child will not cry throughout the process however, I make pains to ensure that at all times your child is aware of your support and your presence and you will be on hand to comfort them and to provide an emotionally appropriate response to their needs.